* Service Policy
* Return & Exchange Policy
* Ebay Policy
* Copyright Policy
Personalised and prompt service is of utmost importance to us. We will notify you as soon as possible if there are any problems or delays in delivery. We will answer all emails as soon as possible on the same day or next working day. The (minimink)® label is owned by Australian company, Ally S Pty Ltd (ACN 106 628 004).
Customer satisfaction is of upmost importance to us. For any orders received via our website or telephone order we are more than happy to exchange if our customers are not happy with the colour or size.
We can be contacted via
telephone 1300 887 343 (within Australia) or +61409232974 (from outside Australia
facsimile on (+61) 3 9438 6400
Return and Exchange Policy
If you are in any way unhappy with your (minimink),® you may return/exchange it under the following conditions:
- Must be returned within seven days of receipt;
- The (minimink)® product must be as new, ie. unused and undamaged
- Email firstname.lastname@example.org with the following details at hand: Your Name, Invoice Number, Reason for Return and Request for Replacement, Exchange or Refund.
- You will then be advised of the postal address and a return authorization number.
If the product has been purchased off one of our retailers it will need to be returned to that retailer if there are any issues. We can only replace, exchange or refund for products that have been purchased directly off our website.
Please note we are unable to refund postage/shipping and handling of products as well as gift wrap.
Our return policy does not apply if the product has been used, worn, soiled or damaged.
We reserve the right to refuse a return if these requirements are not met.
If a product has been purchased off a discount or auction site all warranties, exchanges, refunds are waived.
We are committed to keeping your personal data confidential and secure. We do not sell, rent or loan your personal information to any other company. However we do use your personal data to process your order and to provide you with a personalised service. The (minimink)® website is secure.
We use industry standard secure 128 Bit SSL Encryption for online payments.
Ebay, Auction and Online Sites Policy
(minimink)® products may not, without the prior written consent of Ally S Pty Ltd t/as (minimink)®, be resold or offered for resale at a premium (including via on-line auction sites) either by the original purchaser or any subsequent bearer. If a (minimink)® product is sold in breach of this condition, its warranty may be cancelled and the bearer of the item may be refused a refund for any defect. All stockists must be approved by Ally S Pty Ltd.
No returns, refunds or exchanges can be made on any minimink product that is not purchased from an approved reseller of Ally S Pty Ltd t/as minimink or that has been purchased from Ebay or an Auction site.
All copyright, design rights and intellectual property rights existing in our design and products and in the images, text and design of this website / marketing material are and will remain the property of Ally S Pty Ltd. Any infringement of these rights will be pursued vigorously. All images remain the property of Ally S Pty Ltd and must not be used without prior permission of Ally S Pty Ltd.
Ally S Pty Ltd t/a minimink is a Member of Anti Copying In Design